Our Policies
We look forward to helping you with your event! Whether large or small, your event is important to us! Here you will find our rental policies. While not all of them will pertain to your event, please don't hesitate to let us know of any questions you may have about the ones that do! The appropriate policies will be shown on your rental contact and we will ask that you sign those and return them to us by email, via USPS, or in person.
RESERVATIONS, DEPOSITS & PAYMENTS
Advanced reservations are recommended. At the time of you reservation, we ask for a 40% deposit to hold the items for you. Your deposit is applied toward the balance of your order.
Two weeks notice is needed for a full refund of your deposit, in the event you would have to cancel your reservation.
The 40% deposit on tents that are 800 sq. ft. or larger is NON-REFUNDABLE. Some items are considered non-cancelable and require a 100% deposit, which is NON-REFUNDABLE.
We accept Visa, Master Card, Discover or American Express, check, and cash. Credit card payments can be made over the phone or online. Check payments can be mailed via USPS or made in store. Cash payments are accepted in store.
ORDER CHANGES
We ask that linens be prepaid and have counts confirmed two (2) weeks prior to your event date. Final counts for all other items are also due two (2) weeks prior to your event. Additional items may be added at any time, pending availability.
PRICING
Rental prices are based on a one (1) day event. We do offer special pricing if you will be using items for multiple days. Rental rates apply on all items received, whether used or not, so please make selections carefully!
Prices are subject to change without notice.
DELIVERY & SET UP
We offer delivery and pick up at reasonable rates. All deliveries need a signature of a responsible party to verify the complete order was left. Delivery charges are based on locations that are at street level and easily accessible by our trucks. We may need to charge an additional cost for deliveries that require delivering up or down steps or that are long distances from where our trucks are able to park.
We ask that tables, chairs, and/or other equipment be restacked by the customer and ready for us to pick up in the same place it was delivered. Set up and tear down of rental items is not included in the rental prices, except as noted, but is available at reasonable rates.
CLEANING
We ask that linens be returned dry and free of crumbs and decorations. If linens are damaged, i.e. tears, burn holes, wax, or unremovable stains, we will need to charge for the replacement costs of the pieces.
Food service items are in table-ready condition. We ask that you please return items washed or rinsed free of food and in the original containers. If any items are broken, damaged, or missing, we will need to charge for replacement costs of the pieces.
LOSS OR DAMAGE
The customer is responsible for the equipment from the time of delivery or customer pick up until we return to pick up the items or the customer returns them. The equipment needs to be protected from the weather and secure at all times. If any items are missing or damaged, we will need to charge for the replacement costs of the pieces. Any Event does not charge a damage waiver.
DELIVERY/PICK UP SCHEDULING
The dates on your contract show the longest period of time your items COULD be out. They may not represent the actual dates and/or times items will be delivered and/or picked up. While we strive to accommodate our customers' requests for specific days and times for delivery and pick up, sometimes we are limited because of weather, scheduling and/or unforeseen circumstances.